Cancellation & Refund Policy
Welcome to HimachaliJodi.com. We believe in maintaining complete transparency and fairness in all our services. This Cancellation & Refund Policy explains how cancellations, refunds, and payment-related concerns are handled on our matrimonial platform.
At Himachali Jodi, we understand that choosing a matrimonial service is an important decision. Our goal is to ensure clarity and trust in every transaction while respecting the expectations of our members and their families.
Membership Plans & Payments
HimachaliJodi offers both free and paid membership plans that provide access to premium matchmaking features. All payments made on our platform are processed through secure and trusted payment gateways to ensure safety and reliability.
Once a paid membership is successfully purchased, premium features are activated immediately and made available to the user.
Purchasing a membership does not guarantee marriage, relationship success, profile responses, meetings, or compatibility with other users.
Cancellation Policy
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Request Timeline: Users may request cancellation of a paid membership within 24 hours of the payment date by contacting our support team.
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Service Activation: If premium features have already been activated or used, the membership may not be eligible for cancellation.
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Free Membership: Free accounts do not require cancellation.
Refund Policy
Refunds are considered only under genuine and exceptional circumstances, including:
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Duplicate or excess payment
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Technical errors during payment processing
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Payment deducted but premium services not activated
Refunds will not be provided if:
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Premium features have already been accessed or used
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The membership period has started
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The request is made after the allowed cancellation window
Fraud Prevention & User Responsibility
Users are strongly advised not to transfer money, share banking credentials, OTPs, passwords, or financial information with other users on or outside the platform.
HimachaliJodi.com shall not be responsible for financial fraud, emotional misconduct, cheating, blackmail, extortion, or scams committed by any user.
All communication, meetings, and financial decisions between users are solely at their own risk and responsibility.
Non-Refundable Services
The following services are strictly non-refundable:
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Activated premium memberships
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Profile highlighting, promotions, or featured listings
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Any service that has been fully or partially delivered
Payment Disputes & Chargebacks
In case a user raises a chargeback or payment dispute with their bank or payment provider without contacting HimachaliJodi first, we reserve the right to suspend or permanently disable the associated account.
Any misuse of payment systems, fraudulent refund requests, or abuse of promotional offers may result in account suspension, legal reporting, or permanent restriction from the platform.
Policy Updates
HimachaliJodi reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being published on the website.
Contact Information
We aim to respond to cancellation or refund-related requests within 3–7 business days.
For any cancellation, refund, or payment-related queries, please contact us at:
Email:
support@himachalijodi.com
Helpline:
+91-70869-53114
Our support team is committed to resolving your concerns in a timely, respectful, and professional manner.
